s
Shipping Information

FREE SHIPPING ON ORDERS OVER $100

Offer valid for Canadian and US orders totaling $100 or more in CAN dollars before taxes or any fees. Packages will ship for FREE using Standard Shipping service (as detailed below).

Delivery Rates & Services

Below are the delivery methods available with estimated arrival time:

Canada Shipping
Standard - $10.00
Express - $25.00
US Shipping
Standard - $20.00
Express - $30.00

Standard Shipping

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

Express Shipping

Your order will be delivered by Canada Post who will attempt to deliver the goods to you once. They will leave a notice card after the delivery attempt to advise you what you can do to arrange the receipt of your package. Your signature will be required upon delivery.

If you have any questions related to your delivery, please contact our team at contact@richrats.ca.

Taxes and Duties

All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery).We ship your package DDU, "duties and taxes unpaid", and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by Rich Rats Clothing.

Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.

Currency Conversions

All prices listed on our site are in CAN dollars, and charged to your credit card in CAN dollars. The bank that has issued your credit card determines the exact exchange rate that you will be charged, but in general it should match closely with the current rate.

*Please note that we do not make any guarantees or promises about what the current exchange rate is or what you will be charged by your bank, as this is out of our control.

International Shipping Restrictions

Unfortunately, we currently do not ship all products available on our website to all countries. If you have a restricted item in your tote, you will receive a message during checkout that lists the restricted item along with specific instructions to remove the item from your tote or to change the shipping method or address if applicable.

Returns

By placing an order with Rich Rats Clothing, you are responsible for the cost of return shipping.

To return your product, you should mail your product to:

228 12th Street C North
Lethbridge, Alberta CAN
T1H 2M7

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.